IT Support Services serves as the primary point of contact for all technology-related issues across Plano ISD. Our team of skilled technicians and help desk specialists work to resolve problems quickly so that learning and administrative operations are never disrupted.
From device deployment to day-to-day troubleshooting, the IT Support Services team ensures that every teacher, student, and staff member has access to the technology they need. We support a diverse ecosystem of hardware and software across more than 70 campuses and administrative facilities.
The department maintains a robust help desk system for tracking and resolving support requests, as well as onsite technicians who provide hands-on assistance when remote support isn't enough.
Core Services
- Help desk and ticketing support
- Device repair and maintenance
- Hardware deployment and imaging
- Software installation and licensing
- Remote troubleshooting
- Campus technician support
- Warranty and asset management
- End-user technology training
The Information Security department is dedicated to safeguarding Plano ISD's digital assets, student data, and network infrastructure. In an era of increasing cyber threats targeting K-12 school districts, our team takes a proactive, multi-layered approach to security.
We design and enforce security policies, monitor network activity for anomalies, conduct regular vulnerability assessments, and ensure compliance with state and federal data privacy regulations including FERPA and COPPA. Security awareness and training are central to our mission — every employee is a partner in keeping the district safe.
Our team coordinates incident response plans, manages security tooling, and works closely with campus leaders and district administrators to embed a culture of cybersecurity awareness throughout the organization.
Core Services
- Threat monitoring and detection
- Vulnerability assessments
- Security policy development
- Incident response planning
- FERPA and COPPA compliance
- Phishing awareness training
- Multi-factor authentication
- Data loss prevention
Infrastructure Services is responsible for the physical and virtual backbone that powers Plano ISD's technology environment. This includes the district's wide-area network, campus local area networks, server infrastructure, data centers, and cloud platforms.
Our engineers design, deploy, and maintain reliable, high-performance systems that support tens of thousands of simultaneous users across more than 70 locations. We manage network switches, wireless access points, firewalls, and the fiber optic connections that link every campus.
The team also oversees server virtualization, storage systems, data backup and recovery, and cloud service integrations that keep critical district applications running continuously with minimal downtime.
Core Services
- Network design and management
- Wireless infrastructure
- Server and virtualization
- Data center operations
- Cloud platform management
- Backup and disaster recovery
- VoIP and telephony systems
- Bandwidth monitoring
The IT Planning & Implementation department serves as the strategic engine of Plano ISD Technology Services. This team translates district goals into actionable technology initiatives, managing complex projects from initial planning through successful deployment.
Our project managers and technology strategists work alongside campus leaders, district administrators, and external vendors to align technology investments with educational priorities. We evaluate emerging technologies, develop long-range technology plans, and ensure that every major initiative is delivered on time and within budget.
The department also coordinates large-scale rollouts such as device refreshes, new system implementations, and bond-funded technology projects, providing clear communication and stakeholder engagement throughout each initiative.
Core Services
- Strategic technology planning
- Project management
- Vendor evaluation and procurement
- Bond project coordination
- Technology needs assessments
- Stakeholder communications
- Budget planning and tracking
- Policy and standards development
Enterprise Systems oversees the administration, integration, and performance of the core software platforms used throughout Plano ISD. These enterprise-grade applications underpin everything from human resources and finance to curriculum management and communication tools.
Our team manages system configurations, user provisioning, integrations between platforms, and software upgrades to ensure these critical systems are always available, accurate, and aligned with district workflows. We collaborate closely with other departments to maximize the value of enterprise technology investments.
The department also evaluates new enterprise software solutions, manages vendor relationships, and provides advanced-level support for the applications that campus administrators and district staff depend on every day.
Core Services
- ERP system administration
- Application integration
- User provisioning and access
- System upgrade management
- Vendor relationship management
- HR and finance platform support
- Learning management systems
- District communication platforms
Student Information Systems (SIS) manages the platforms and processes that collect, maintain, and report student data across Plano ISD. From enrollment and attendance to grades, transcripts, and state reporting, this team ensures that student information is accurate, secure, and compliant with all applicable regulations.
Our specialists work directly with campus registrars, counselors, and administrators to support the student information system and resolve data issues. We also manage the state reporting processes required by the Texas Education Agency (TEA), ensuring Plano ISD submits accurate data on time every submission cycle.
The team partners with other Technology Services divisions to integrate student data securely with other district platforms, supporting a connected and efficient educational environment.
Core Services
- Student information system admin
- Enrollment and registration support
- Attendance and grade management
- State reporting (TEA / PEIMS)
- Transcript and records management
- Registrar training and support
- Data integrity and auditing
- Parent/student portal management
Business Information Systems (BIS) focuses on the technology platforms and data systems that support Plano ISD's administrative and business functions. The team works closely with Finance, Human Resources, Purchasing, and other district departments to ensure their technology tools are optimized, integrated, and reliable.
Our specialists manage business-critical applications, support reporting and analytics needs, and help streamline workflows by leveraging technology effectively. From payroll systems and budget reporting to procurement platforms, we ensure that business teams have the tools and data they need to operate efficiently.
The department also develops custom reports, maintains data dashboards for district leadership, and supports the ongoing digital transformation of business processes across Plano ISD.
Core Services
- Finance system administration
- HR and payroll platform support
- Procurement system management
- Custom reporting and analytics
- Business process automation
- Data dashboard development
- Budget and financial reporting
- Administrative workflow support
The Records Management department oversees the district's records retention, archival processes, and compliance with state records management requirements. The team ensures proper handling, storage, and disposition of physical and digital records across all district departments.
Operating under guidelines set by the Texas State Library and Archives Commission and other governing bodies, the Records Management team develops and enforces retention schedules, manages archival storage facilities, and provides guidance to staff on proper records handling practices.
The department also plays a key role in coordinating open records requests, ensuring that Plano ISD fulfills its public information obligations efficiently and in compliance with the Texas Public Information Act.
Core Services
- Document retention policies
- Records archival and retrieval
- State compliance reporting
- Digital records management
- Physical records storage
- Disposition scheduling
- Records training and guidance
- Open records request coordination